- Roshni Boutique utilizes the services of reputed courier service providers for offering shipping in India.
- Shipping charges are borne by the customers.
- We strive to ensure timely delivery of Domestic orders within India in 48 hours* to most of the cities
Processing Your OrderWe try our best to ship goods to you as soon as possible. On an average, it takes us about 48 hours to ship goods out of our warehouse. However, if the quantities ordered are more than 3 pieces per product per style, it may take longer to process your order. Should this happen, we will keep you informed by email.
Usually for most of the locations we offer 48 hour delivery*. Add the shipping time to the 24 hour order processing period. Items are only delivered on business days. Apart from Sundays, there are certain holidays throughout the year that are not considered as business days. Deliveries will not happen on these days.
RETURN POLICYProducts cannot be returned after completion of the payment. Payment Refunds are applicable only in case of damaged products or delivery of incorrect size (size other than that ordered). Returns and Replacements are done free of cost if wrong products (incomplete sets or incorrect style), wrong sizes (size other than that ordered) or damaged products are received by the customer.Premium quality cottons are used to ensure the best fashion experience, however colour bleeding might happen for some apparels due to washing and drying conditions. To ensure the best condition of usage, dry clean the apparels . Also, the Company reserves the right to levy shipping charges on cases that come under legal scrutiny.
You can either call our Support Number 09448413096 or Email Us at firstname.lastname@example.org. The details of the return (Order number, courier docket No or AWB No, and Reason for Return) should be shared with the Customer Support by email.
Guidelines for a valid return:Product & Accessories, if any, should be in original condition Tags should be retained and returned Returns and Replacements are done free of cost if wrong products (incomplete sets or incorrect style), wrong sizes (size other than that ordered) or damaged products are received by the customer.
Cancellation PolicyOrders once placed cannot be cancelled.
Refund PolicyYour refund will be initiated by us within 5 business days of receiving the refund request and authorization of the refund. Your refund is estimated to be credited in the account, used for order payment, between 4-8 days after initiating the refund. Please note that the timing of the actual account credit is dependent on multiple external agencies such as banks, payment gateways and external couriers (for cheques).
Mode of RefundFor returned products (due to incomplete sets, incorrect style, wrong sizes, or defective products delivered), the refund amount will be credited back into the same account (online banking, credit card, debit card) that was used to make the purchase. We require product images and tags in the below mentioned cases:
- Defective product received – Only product image required.
- Wrong product received – Both product & Tag images required.
- Wrong size received – Both product & Tag images required.
- Incomplete order received – Only Tag image is required.